Return & Exchange Policy

Return & Exchange Policy

We want you to love your Qhareed purchase. If you're not completely satisfied, we're here to help.

Returns

• We accept returns for refunds, including returns for incorrect size selection. Custom or personalized items and items marked as final sale are also eligible.
• Qhareed must receive your returned items within 14 days of delivery to you.
• Items must be unworn, unwashed, and in their original condition with all tags attached. Items worn or damaged by the customer are not eligible for ordinary returns or exchanges. These restrictions do not exclude the separate remedy below for items that arrived damaged or incorrect.
• To initiate a return, please visit our Contact Us page with your order number and reason for return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

• We accept exchanges for a different size or style, subject to availability. Qhareed must receive the items you are returning for exchange within 14 days of delivery to you.
• The same eligibility and condition requirements listed under “Returns” apply.
• To request an exchange, please visit our Contact Us page with your order number and the item you'd like instead.
• Customers are responsible for exchange shipping costs, except when an item arrived damaged or incorrect.

Non-Returnable Items

Items worn or damaged by the customer are not eligible for ordinary returns or exchanges. Custom or personalized items and items marked as final sale are eligible, subject to the conditions above.

This exclusion does not apply to damage or an incorrect item present when the order arrived. Please see “Damaged or Incorrect Items” below.

Return Shipping Costs

Return shipping is the sole responsibility of the customer. All costs associated with shipping the item back to us — including postage, packaging, and any applicable customs or duties fees — must be covered by the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

The only exception is if you received a damaged or incorrect item, in which case we will cover the return shipping cost.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.

Contact Us

For any questions about your return or exchange, please visit our Contact Us page.