General Product Information
Our shoes are handcrafted using time-honored techniques, ensuring that each pair is a unique piece of art. We also offer custom options, allowing you to create one-of-a-kind shoes that reflect your style and personality. Visit our customization page to view endless possibilities.
While Pakistani khussas, Indian juttis, and Punjabi juttis are all traditional handcrafted shoes, they each carry regional design differences. Our collection features a wide variety of these styles to celebrate the rich cultural heritage of South Asia.
Our shoes feature a leather sole with thick padding for comfort. The top material varies based on design and can include fabric like satin or velvet, or leather. Embellishments can be a mix of various decorative elements.
Yes! We can create matching bridal flats or custom wedding shoes for your entire bridal party. You can opt for cohesive designs or contact us for unique customizations.
Comfort and Fit
Yes, our shoes are designed with comfort in mind. The leather soles and padded interiors ensure that you can wear them comfortably for long hours during weddings, parties, or other events.
Yes, our bridal flats, khussas, and juttis may need a short break-in period to mold to your feet. Afterward, they’ll feel incredibly comfortable and custom-fit.
We provide a detailed sizing chart to ensure the best fit for every customer. If you're between sizes (e.g., a 6.5), we recommend sizing up to the next whole size, so you would order a size 7. Additionally, we offer wide-width options for select styles. Each product listing includes a size chart image, which you can refer to for guidance when choosing your size.
Yes, we accept returns if the shoes are in their original condition. Be sure to review our sizing chart before placing your order to reduce the need for returns. Please let us know within 7 days of receiving the shoes if there are any concerns.
Yes, we offer custom soles that cater to people with foot conditions such as flat feet, bunions, and wide or extra-wide feet. Many of our customers with similar concerns find them both comfortable and supportive.
Customization Options
Yes, we specialize in custom wedding shoes. Whether you want personalized embroidery, unique embellishments, or specific fabric, we can create a one-of-a-kind pair that reflects your personal style.
Yes, when you place an order, your shoes are handcrafted just for you. We take great care to ensure every custom order is a unique and personalized masterpiece.
Yes, we charge based on the work required. As each customer's needs are unique, we provide custom quotes tailored to your specific requirements.
Shipping and Processing
Standard orders take 3 to 7 business days to process. Custom orders may take 10 to 14 business days, depending on the complexity of the design.
Yes, we offer express shipping for orders at an additional cost. Select the express option at checkout to expedite your order.
Standard shipping typically takes 10 to 14 days, while express shipping takes 5 to 7 business days. Please note that shipping times may be delayed due to customs processing in the recipient's country.
Yes, once your order is shipped, we’ll provide a tracking number so you can monitor the delivery status of your shoes.
Yes, we ship our products worldwide. No matter where you are, we’ll deliver your shoes to your location.
Customs fees, duties, or taxes may apply depending on your country’s regulations. These are not included in our shipping costs and are the responsibility of the buyer.
You can change your shipping address within 24 hours of placing your order. Once your order has been processed or shipped, we may not be able to modify the address.
Please contact us if your order is delayed or lost. We will work with the shipping carrier to resolve the issue and ensure your order is delivered or replaced.
Care and Maintenance
Wipe your shoes with a soft, dry cloth to remove dirt. Avoid using water on leather soles and handle embellishments with care. Store them in a cool, dry place to maintain their quality.
Event-Specific Questions
Yes, many of our customers choose to wear heels for their ceremony and switch to comfortable flats for dancing. Our bridal flats and wedding flats are ideal for all-day comfort, especially on the dance floor.
Yes, our flat shoes are suitable for outdoor weddings. However, please keep in mind that they feature leather soles, so we recommend avoiding wet surfaces.
Return, Refund, and Cancellation
Once an order has been shipped, it cannot be canceled. Please contact us within 24 hours of placing your order if you need to make any changes.
We accept cancellations within 24 hours of placing the order. Exchanges are allowed for incorrect sizes, but refunds are not available for size selection errors. Refunds are processed once we receive the returned item in its original condition.